Job Description
Key Responsibilities:
- Lead the overall governance and operational oversight for a regional shared services environment, ensuring consistent and effective service delivery.
- Act as a central coordination point for operational performance, service management, and improvement initiatives across functions.
- Partner closely with senior SSC leadership to translate operational data into meaningful performance insights and action plans.
- Develop and continuously refine governance structures covering service standards, escalation protocols, controls, and compliance practices.
- Facilitate regular operational and leadership review sessions to monitor service outcomes and align priorities.
- Ensure clarity and adherence to defined service scope, service commitments, and performance measurement standards.
- Serve as the key escalation channel for operational challenges, ensuring issues are resolved promptly with sustainable corrective...