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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Roles and Responsibilities
- Lead advanced troubleshooting for P1/P0 incidents and serve as primary escalation point for complex voice outages.
- Oversee MACD and service request execution, ensuring SLA adherence and quality control.
- Perform deep SIP call flow analysis, SBC diagnostics, codec troubleshooting, and carrier escalations.
- Validate and optimize dial plans, routing logic, and redundancy configurations.
- Support Oracle SBC configuration management and Microsoft Teams Direct Routing integrations.
- Drive root cause analysis (RCA) and long‑term remediation strategies for recurring issues.
- Lead system patching, firmware upgrades, and major version migrations.
- Ensure high availability, failover validation, and disaster recovery readiness.
- Enforce change governance, CAB standards, and audit traceability requirements.
- Mentor L2 engineers and contribute to operational maturity ini...