💼 Full-Time Position

Senior Unified Communication Voice Specialist to manage enterprise-level CcaaS and AI-based voice solutions- RITM0190378

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S.i. Systems
📍 Vancouver, British Columbia, Canada
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Location
Vancouver, Canada
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Posted
June 21, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Our public sector client is seeking a Senior Unified Communication Voice Specialist to manage enterprise-level CcaaS and AI-based voice solutions- RITM

Senior Voice Engineer will manage enterprise level CcaaS contact center cloud solutions, with expertise in deploying AI-based call handlers and voice systems. Leading the administering, supporting, maintaining, and optimizing voice systems across contact centers and back office operations.

12 months contract, 3 days/week onsite in Richmond, BC. 

Must Haves

  • Proven senior Voice Engineer with the expertise in managing and implementing complex voice solutions, including extensive experience with Contact Center as a Service (CcaaS), AI-driven call routing, and AI contact center technologies.
  • Demonstrated ability to oversee the deployment and integration of Microsoft TEAMS Voice and Azure Communication Services (ACS) to support modern communication environments.
  • Ex...