Job Description
Embark on a transformative career journey as a Senior Vice President – Client Experience & Enablement at Barclays, where you will shape and lead a proactive, insight-driven client experience function that delivers exceptional outcomes for clients and the business. As a senior leader, you will be responsible for evolving the Client Experience Partner (CEP) function from a reactive servicing model to a strategic client enablement capability. Working closely with Coverage, Operations, Technology, Product, and Change teams, you will champion a client‑centric approach that identifies root causes, drives digital adoption, and delivers scalable improvements that enhance both client satisfaction and operational effectiveness.
You will build and inspire a high‑performing team of Client Experience Partners, fostering a culture of accountability, collaboration, continuous improvement, and data‑driven decision making. Acting as the voice of the client internally, you will influence b...