Job Description
SVP – Head of Digital Channels, Business Banking
At RAKBANK, we foster a culture of innovation, growth, and excellence. We are committed to delivering seamless, intuitive, and resilient digital experiences for our customers.
About the Role
The SVP – Head of Digital Channels will lead the strategic management and optimization of all Business Banking digital channels, including web, mobile, and API platforms. This role is accountable for channel performance, operational resilience, and customer experience, serving as the senior point of ownership for digital channel stability and evolution.
You will champion Voice of Customer initiatives, drive data‑led decision‑making, and partner closely with technology, operations, and compliance teams to continuously enhance digital reliability, scalability, and customer journeys. This is a pivotal leadership role shaping high‑impact digital experiences aligned with RAKBANK’s strategic ambitions.