💼 Full-Time Position

Senior Voice Engineer

🏢
Affinity
📍 richmond, metro vancouver regional district, Canada
📍
Location
richmond, Canada
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

On behalf of our public sector client, Affinity is seeking a Senior Voice Engineer to manage enterprise-level CCaaS contact center cloud solutions, with expertise in deploying AI-based call handlers and voice systems. Responsible for leading the administration, support, maintenance, and optimization of voice systems across contact centers and back-office operations.

Responsibilities

  • Five9 Cloud CCaaS: Managing and supporting cloud-based contact center solutions provided by Five9.
  • Five9 System Integration: Overseeing the integration of Five9 systems with existing infrastructure and applications.
  • Onsite Monitoring and Support: Providing real-time monitoring and hands-on support for voice systems to ensure optimal performance and rapid issue resolution.
  • Voice and DID Management: Administering voice resources, including Direct Inward Dialing (DID) numbers, to maintain seamless communication capabilities.
  • IVR /...