Senior WFM Capacity Planner - Forecasting & Optimization

A global travel technology company in Kuala Lumpur seeks a Capacity Planner to forecast contact center demand and balance customer SLA targets. Responsibilities include medium and short-term capacity forecasting, managing shrinkage planning, and stakeholder engagement. Candidates should possess strong analytical skills, experience in contact center workforce planning, and high proficiency in Excel. This role offers an opportunity to work in a dynamic environment focused on continuous improvement and operational efficiency.
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