Job Description
What will you do:
- Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
- Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
- Provide subject matter expertise on WMS functionality and integrations.
- Document case interactions and maintain accurate records in support tools.
- Communicate case status and updates to customers and management.
- Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
- Contribute to continuous improvement initiatives for WMS operations and support processes.
- Other job duties as assigned.