Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Senior Workforce Analyst aligns workforce supply with business demand through accurate forecasting, capacity planning, and performance reporting. The role drives end-to-end WFM excellence across Contact Centre operations by delivering precise forecasts, optimized scheduling, and actionable insights to support decision-making, service reliability, cost control, and business performance.