💼 Full-Time Position

Senior Workforce Management (WFM) Analyst

🏢
LGM Financial Services
📍 Vancouver, British Columbia, Canada
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Location
Vancouver, Canada
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Posted
March 17, 2026
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Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Experience

Vancouver, BC • ID: 871-028 • Full-Time/Regular

The Organization


LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and dealerships across Canada to deliver award-winning F&I solutions. Dealer partnerships are complemented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.

The Role


Reporting to the Operations team, the Senior Workforce Management (WFM) Analyst is responsible for forecasting, planning, and optimizing resources within the contact centre. This key role directly contributes to achieving service level targets and operational efficiency through data analysis, strategic planning, and continuous proces...