Job Description
1. Customer Complaint Management: Handle customer complaints, feedback, and ensure prompt responses. Maintain positive and effective communication with customers to address and resolve issues. Analyze customer claims and lead problem-solving (8D) teams within the factory. Prepare and submit comprehensive 8D reports to customers. 2. Problem Solving and Reporting (internal and external issues): Drives structured problem solving and ensures quality of problem solving. Challenge weak root cause analysis and prevent quick fixes. Coordinate and/or conduct evaluation together with production, QC and other departments where necessary for any inspection or reliability tests. Follow up on corrective and preventive actions and verify effectiveness of the solution. 3. Customer Relations: Represent the company in all customer interactions and assume accountability for customer satisfaction. Conduct regular visits to customers to maintain strong relationships and establish effective feedback channel...