Job Description
**What you will do**
- Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
- Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
- Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
- Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
- Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
- Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
- Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
- Proactively identify areas for product...
- Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
- Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
- Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
- Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
- Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
- Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
- Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
- Proactively identify areas for product...