Job Description
Description
)Manage the order to cash process in ERP systems (iScala) from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing)
Handle logistics to ensure contract fulfillment and coordinate delivery schedules, shipping documentation, and local delivery processes
Monitor backlog and work-in-progress (WIP) to maintain delivery performance and cost accuracy
Provide customers with proactive order status updates and delivery date communication
Handle customer claims and support issue resolution with internal stakeholders
Manage the Zero-Tax documents and ensure accuracy in order entry and fulfillment
Prepare operational reports including delivery, cost, and inventory updates
Lead monthly closing reporting related to order intake, order fulfillment, invoicing, and other order...