Job Description
If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job responsibilities
As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers from all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes via email and phone.
Requirements
- Serbian : C2 level and advanced English
- Excellent communication and inter‑personal skills both written and spoken
- User friendly PC skills: Office 365, CRM database, and other internal platforms
- A problem‑solving and solution‑driven mentality
- A positive, motivated mindset t...