Job Description
Empower customer success and innovation at CMC Electronics as a Service Account Manager in Montreal. This hybrid role emphasizes building relationships while managing after-market services efficiently.
In this position, you will be responsible for overseeing customer aftermarket programs and ensuring performance aligns with aviation standards and business regulations. Collaborate with various departments to drive value through effective pricing, contract management, and operational reporting.
Key Responsibilities:
• Manage aftermarket repair and navigation data programs
• Implement value-based pricing strategies
• Monitor revenue, margin, and delivery standards
• Resolve customer escalations proactively
• Lead KPI tracking and operational reporting efforts
Requirements:
• Bachelor's degree in business, engineering, or similar
• 5-10 years in avionics or related customer management
• Must be bilingual...
In this position, you will be responsible for overseeing customer aftermarket programs and ensuring performance aligns with aviation standards and business regulations. Collaborate with various departments to drive value through effective pricing, contract management, and operational reporting.
Key Responsibilities:
• Manage aftermarket repair and navigation data programs
• Implement value-based pricing strategies
• Monitor revenue, margin, and delivery standards
• Resolve customer escalations proactively
• Lead KPI tracking and operational reporting efforts
Requirements:
• Bachelor's degree in business, engineering, or similar
• 5-10 years in avionics or related customer management
• Must be bilingual...