Job Description
Working hour: 5.25 days 8.30am -6.30pm, Alternate Sat - 8.30am - 12.30pm. Work location: Queenstown Salary: $3000-$4300 Responsibilities Act as the primary point of contact for all service customers, ensuring professional and premium brand experience. Manage the full-service journey, including vehicle reception, job card preparation, progress updates and final handover. Provide clear and accurate explanations of technical issues, repair requirements, timelines and costs. Maintain proactive communication with customers throughout the service process. Identify and maximize upselling opportunities for additional services and products. Ensure all documentation and processes comply with company and manufacturer standards. Assist the Aftersales Manager in overseeing daily workshop operations and labour allocation. Monitor and support key performance indicators, including labour sales, efficiency, and customer satisfaction. Contribute to reporting, forecasting, and performance tracking. Suppo...