Job Description
We are a professional automotive workshop in Dubai specializing in German vehicles including BMW, Audi, Mercedes-Benz, Porsche, and Volkswagen. Our workshop focuses on high-quality service, advanced diagnostics, and customer satisfaction. We are looking for a motivated and professional Service Advisor to join our growing team.
Job Responsibilities
- Welcome customers and assist them with service and repair inquiries.
- Answer phone calls and respond to WhatsApp or customer messages.
- Create job cards and clearly explain repair or maintenance work to customers.
- Coordinate between technicians and customers regarding vehicle status.
- Order spare parts from suppliers and follow up on deliveries.
- Provide customers with repair updates and estimated completion times.
- Prepare invoices and ensure smooth vehicle delivery to customers.
- Maintain strong customer relationships and provide excellent service....