Job Description
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participa...