Job Description
Overview Of The Role
We are looking for a customer-focused and commercially driven Service Advisor – Heavy Duty Trucks to join our Commercial Vehicles division within FAMCO. This role is critical in delivering a seamless end-to-end Aftersales experience for heavy-duty truck customers, while driving service revenue and maximizing vehicle uptime.
As the key interface between customers and the workshop, you will ensure efficient service delivery, accurate communication, and high levels of customer satisfaction. The role demands strong technical understanding of heavy-duty truck systems combined with a commercial mindset to support business growth.
What You Will Do
- Act as the primary point of contact for customers throughout the heavy-duty truck service journey
- Capture customer requirements accurately, prepare job cards, and provide detailed repair estimates
- Coordinate closely with workshop teams to ensure efficient repai...