Job Description
Job Description We are seeking a customer-focused RV Service Advisor to manage service appointments, customer communication, and support both in-shop and on-site (road) technicians. This role is ideal for someone who is organized, confident communicating with customers, and comfortable coordinating multiple moving parts. RV or dealership experience is preferred, but candidates with automotive service advising, dispatch, or customer service backgrounds are encouraged to apply. Responsibilities Serve as the primary point of contact for service customers in person, by phone, and email Write clear, accurate repair orders and customer concerns Schedule service appointments for both shop and on-site/road technicians Coordinate daily workload and routing for on-site technicians Communicate repair status, estimates, approvals, and recommendations to customers Handle customer questions and concerns during on-site service calls Work closely with technicians, parts, and warranty teams...