Job Description
Join our Mackay team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.
**In this role, you will make an impact in the following ways:**
+ Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
+ Deal with technical queries from customers and develop positive relationships
+ Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
+ Consistently liaise with the customer to keep them updated with progress
+ Coordinate with stakeholders, technicians, and parts teams for a seamless service process
+ Follow procedures and document work accurately in the service management system
**To be successful in this role you will need the followi...
**In this role, you will make an impact in the following ways:**
+ Be the first contact for customers, ensuring quality service and business growth within the Mackay Branch
+ Deal with technical queries from customers and develop positive relationships
+ Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
+ Consistently liaise with the customer to keep them updated with progress
+ Coordinate with stakeholders, technicians, and parts teams for a seamless service process
+ Follow procedures and document work accurately in the service management system
**To be successful in this role you will need the followi...