Job Description
Service Advisor - Material Handling Equipment | Al-Futtaim Automotive | FAMCO
Overview of the role
We are looking for a customer-focused and results-driven Service Advisor to join our Hangcha team in the UAE. This role is critical in representing the brand and delivering a seamless end-to-end Aftersales customer journey.
What you will do
- Act as the main point of contact for customers throughout the service journey
- Build strong customer relationships to drive retention and loyalty
- Consult with customers to understand their service needs and ensure accurate job allocation
- Coordinate with workshop teams to ensure timely service updates and delivery commitments
- Ensure vehicles are fixed right the first time by maintaining strong technical communication with technicians
- Provide clear explanations of work completed, costs, and value of services at vehicle handover
- Drive revenue perfo...