Job Description
Are you passionate about providing exceptional customer service in the automotive industry ? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimised aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with our client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.' Duties & Responsibilities
Job Objectives
Customer satisfaction and complaint handling. Planning the workshop utilisation capacity. Calculation & preparation for retail invoicing, internal invoicing and claim handling. To open and process job cards for repairs, maintenance and service. To transfer all relevant information from job card to computer system accurat...