Job Description
Job Introduction
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Nuneaton.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.
Role And Responsibilities
You will be well‑versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop‑off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making foll...