Service Advisor

An opportunity exists for a driven and customer focused applicant to join our Equipment team in Perth. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day-to-day operations of the service center.

What will you do?
+ Be the first point of contact for all Service calls
+ Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
+ Manage incoming service request calls and gather information to enable service teams to carry out works
+ Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
+ Prepare customer quotes for service works in consultation with Service managers
+ Ensure work orders are completed, updated and correlated with technician times
+ Process completed purchase orders and invoice c...