Job Description
Our well-known Flagship motor dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.
PURPOSE OF JOB:
- To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:
- The customer’s needs/requirements are understood, and expectations are met.
- There is sound product knowledge.
- Personalized service is provided.
- Customers are informed.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
- Directly responsible to the After Service Manager and Service Manager.
- Relationships with company staff.
MAIN JOB FUNCTIONS:
- Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client.
- Follow up on parts...