Job Description
Franklin Toyota in Statesboro, GA is seeking a dedicated and customer-focused Service Advisor to join our team.
The ideal candidate will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a positive experience through clear communication and efficient service coordination.
Responsibilities
- Greet customers promptly and courteously, understanding their vehicle service needs.
- Provide accurate repair estimates and explain recommended services.
- Work closely with service technicians to communicate customer concerns and receive updates.
- Schedule service appointments and manage the service workflow to maximize efficiency.
- Maintain detailed service records and ensure customer information is accurately recorded.
- Address and resolve customer complaints or concerns in a professional manner.
- Promote additional services or products that benefi...