Job Description
Service Advisor
Description
- Follow the Autotrust SOP standards in all customer touch points
- Promptness in receiving/greeting customers, understand their needs
- Proper inventory of customer’s vehicle and record customers’ requirements.
- Updating or creating customer account by adding all customer & vehicle informations.
- Re-confirm the job requirements/repair details/cost involved/delivery time etc. and obtain customer’s approval.
- Arrange test drive as required jointly with customer
- Ensure legible and clear job advice and create job card
- Follow-up the job progress
- Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
- Brief the customer on repair scope /Service contract coverage
- Promote service contracts/other service products (upselling)
- Verify jobs carried out as per customers’ requirements
- ...