Job Description
Role
Service Ambassador (Temporary Contract for One Month)
Location
Al Ain
Role Purpose
To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities
- Welcome & Greet the walk‑in customers and inquire and understand their needs.
- Customer Guidance & Managing Floor: direct clients to alternative channels (Digital Channels).
- Ensure client has all needed documents before wasting time in waiting and taking queue.
- Handle the customers in a pleasant manner and escort them to the concerned staff.
- Problems evaluation.
- Customer anger management.
- Branch Assistance and Support: Ambassador to handle the QMS Tokens, Provide assistance to Help Desk counters, Manage the Queue at teller counters and waiting time at custo...