Job Description
Key Responsibilities
- Manage and respond to technical support tickets (SLA, follow-up, prioritization)
- Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check-list, Spare parts revenue, and warranty claim)
- Assist in preparing monthly/weekly reports and management presentations
- Contribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiency
- Support spare parts and warranty orders
Required Qualifications
- Previous experience in administrative roles, customer service, or technical support
- Experience with dental chairs and CBCT/OPG
- Strong organization, attention to detail, and communication skills
- Intermediate skills on Microsoft Office
- Fluent in English
Desirab...