Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
E2E manager for service assurance of Mobile Data Services
Duties and Responsibilities
Business Interface for Service Management
- SPOC for Enterprise Business, Consumer Mobile Business, ProdMan and OSMCE teams to escalade service issues and complaints
- Regular updates to Business on service performance and customer experience, key initiatives and incidents affecting service level
Service Quality Management
- Create, Own, and Manage Enterprise and International Service Performance Dashboard.
- Analyze cause of breaches in service quality thresholds, abnormal network behavior, performance degradation and loss of data.
- Monitor and highlight anticipated service ...