💼 Full-Time Position

Service Catalogue Manager

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ARHS
📍 Warsaw, Masovian Voivodeship, Poland
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Location
Warsaw, Poland
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Posted
May 27, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

  • Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
  • Defining, executing, monitoring and improving Service Catalogue Management practice
  • Setting up and reporting on Service Catalogue Management KPIs
  • Ensuring that the IT Service Catalogue contains accurate information
  • Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
  • Preparing communication for end users announcing new or retired IT services
  • Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
  • Contributing to all other ITIL practices
  • Creating a positive customer experience
  • Other specific duties as assigned by the team leader

Qualifications

  • At least 5 years of professional experience in IT after completed studies, with at least ...