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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Take the lead in establishing and managing our service center, ensuring high-quality technical support and customer satisfaction.
- Act as the primary liaison between suppliers and retail stores to ensure seamless distribution and service delivery.
- Utilize sound business judgment to manage a variety of personnel and drive results in a fast-paced environment.
- Handle professional business correspondence, deliver presentations, and represent the company to stakeholders.
- Manage sensitive information with the highest level of professionalism and integrity.
Qualifications:
- Bachelor’s degree preferred, or 5+ years of relevant Contact Center Management experience.
- At least 2 years of experience in distribution, consignment, or retail service (Electronics/Appliance industry experience is a must).
- Proven ability to manage diverse teams, handle public speaking, and make critic...