💼 Full-Time Position

Service Centre Officer

🏢
Shangri-La
📍 hong kong, hong kong, Hong Kong
📍
Location
hong kong, Hong Kong
📅
Posted
June 23, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About Us


Find Your Shangri-La in Shangri-La.


Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.


Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.


Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role


As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

  • Handle all incoming and outgoing calls promptly.

  • Provide and record all guest messages and wake-up calls.

  • Fulfill guest needs as requested according to the established standard.<...