Job Description
Service Controller/Coordinator
Location: Heathrow
Salary: £35-40k
Responsibilities
- Coordinate equipment from all departments and ensure all items are checked out onto the correct job before loading.
- Provide strong customer service, support and account management for major customers at airports.
- Liaise with the Equipment Departments, Account Management team and end customers to ensure all requests and requirements are facilitated in a timely and accurate manner.
- Ensure vehicles are loaded completely, safely and securely, maximising loading bay availability and avoiding customer complaints.
- Collaborate with the Equipment Control Manager and Shift Leaders to understand current workflow, work priority and dispatch deadlines.
- Verify that sub hires are properly checked, accounted for and scanned onto the correct job.
- Maintain strong attention to detail, inspecting equipment thoroughly ...