Job Description
The successful candidate will be responsible for
- Providing internal and external customers with an excellent customer service experience
- The efficient and effective logging of customer queries and resolutions thereof
Duties
- Follow company procedure, processes and policies
- Telephonic first line support [polite, professional and clear]
- Logging maintenance calls as per SLAs signed
- Logging loan / temps / swaps and assigning stock thereof correctly
- Monitoring, quoting and facilitating software renewals
- Ensure all client information is correct prior to logging a call
- Generating quotes in line with approved pricing
- Responding to emails in stipulated time frame and according to Daisy policies
- Holding other departments accountable for queries that you have sent to them on behalf of customers [e...