Job Description
Department: IVMS Service
Location: Barnwood, Gloucester
Description
Industrial Vision & Metrology Systems Ltd merges the expertise of Industrial Vision Systems (IVS) and Sempre, an expert in measurement and metrology, to deliver smart manufacturing solutions.
The Role
The Customer Service Coordinator is responsible for supporting service engineers and external customers by coordinating service activities, ensuring timely delivery of documentation, and maintaining high-quality service standards.
Key Responsibilities
- Provide high-level service support to Customer Service Engineers and external customers.
- Interface with cross-functional teams such as Engineering, Customer Support/Sales, and Marketing.
- Create and maintain service information within the IVMS CRM.
- Coordinate with Engineers to ensure final documentation is available after service visits.
- Schedule i...