Job Description
Description We are looking for a Service Coordinator to support customer interactions and keep daily service activity organized in Grand Rapids, Michigan. This position is ideal for someone who combines strong communication skills with a customer-first mindset and can manage multiple requests with accuracy. The right candidate is comfortable using service platforms, coordinating follow-up, and helping ensure a smooth experience from initial contact through resolution.
Responsibilities:
• Respond to customer inquiries promptly and provide clear, detail-focused support across service-related requests.
• Coordinate service calls by gathering details, scheduling next steps, and maintaining accurate updates throughout the process.
• Enter and manage information within customer service software to keep records complete and current.
• Work closely with internal teams to ensure customer needs are communicated effectively and handled in a timely manner.
• Monitor open se...
Responsibilities:
• Respond to customer inquiries promptly and provide clear, detail-focused support across service-related requests.
• Coordinate service calls by gathering details, scheduling next steps, and maintaining accurate updates throughout the process.
• Enter and manage information within customer service software to keep records complete and current.
• Work closely with internal teams to ensure customer needs are communicated effectively and handled in a timely manner.
• Monitor open se...