Job Description
Key Responsibilities
Meal Coordination
- Manage ordering, delivery, and storage of meals in line with demand and supplier agreements
- Adjust meal services based on client needs
- Review menu cycles and ensure cost effectiveness
Volunteer Coordination
- Schedule and coordinate volunteers across delivery locations
- Manage daily rosters for meal delivery, kitchen duties, and client support
- Provide onboarding, training, and ongoing guidance to volunteers
- Maintain positive team engagement and address any performance concerns
Client Services
- Act as the first point of contact for client enquiries
- Manage referrals, assess client needs, and coordinate service commencement
- Conduct client onboarding and ensure understanding of services
- Record and manage feedback, complaints, and resolutions appropriately...