Job Description
Job Description
The Service Coordinator is responsible for assigning, monitoring and tracking helpdesk and team break fix and service request tickets and coordinates team assignments via a variety of tools. They will enter tickets directly into tracking tool. Researches missing information and updates ticket with same. Schedules technician site visit. Responsible for all follows-up with customers to ascertain satisfaction with services. Collects data and prepares reports on call volumes and other key metrics..
Job Duties:
Answer telephones
Assign work orders to technicians through telephone requests and web requests
Receive shipments and distribute received merchandise to technicians
Work within the TMS software program to create work orders, enter assets, and make any changes necessary relevant to hospital equipment
Provide support to department manager, technicians, lead CE coordinator, and PM Manager
Generate typed PM stickers for technicians Ship equip...
The Service Coordinator is responsible for assigning, monitoring and tracking helpdesk and team break fix and service request tickets and coordinates team assignments via a variety of tools. They will enter tickets directly into tracking tool. Researches missing information and updates ticket with same. Schedules technician site visit. Responsible for all follows-up with customers to ascertain satisfaction with services. Collects data and prepares reports on call volumes and other key metrics..
Job Duties:
Answer telephones
Assign work orders to technicians through telephone requests and web requests
Receive shipments and distribute received merchandise to technicians
Work within the TMS software program to create work orders, enter assets, and make any changes necessary relevant to hospital equipment
Provide support to department manager, technicians, lead CE coordinator, and PM Manager
Generate typed PM stickers for technicians Ship equip...