Job Description
**Position Summary**
Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.
**Position Details**
+ Serves as primary point of contact for assigned teams’ customers.
+ Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
+ Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
+ Manages work order documents and project invoicing (A/P).
+ Provides labor resources to support PMs, PEs and techs for large and small projects.
+ Coordinates materials, sub-contractors and equipment based on needs, skill sets...
Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.
**Position Details**
+ Serves as primary point of contact for assigned teams’ customers.
+ Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
+ Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
+ Manages work order documents and project invoicing (A/P).
+ Provides labor resources to support PMs, PEs and techs for large and small projects.
+ Coordinates materials, sub-contractors and equipment based on needs, skill sets...