Job Description
Job Overview
PJT Partners is seeking an experienced IT Service Manager to lead day‑to‑day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands‑on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight.
Responsibilities
Operational Support & Escalation (50%)
- Lead the international support function, serving as the primary escalation point for complex or high‑priority incidents across all international locations.
- Own day‑to‑day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC.
- Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with t...