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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
The Service Delivery Coordinator is:
- The owner of the day-to-day Roam Subscription experience, making sure every customer pickup, drop off, and service visit runs smoothly from check-in to hand-off
- Customer facing and directly responsible for delivering a best in class customer experience to Roam subscribers throughout every appointment
- The connective tissue between Sales, CX, and Operations, keeping vehicles moving and customers informed
- Comfortable working in a fast-paced environment and able to juggle multiple priorities appropriately
- In person 5 days a week at our Etobicoke location, schedule may vary from 8 am to 6 pm depending on business needs
You will be responsible for:
- Greeting customers warmly upon arrival at the service drive, walking the vehicle, and accurately documenting concerns, service history, and requested repairs or maintenance
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