Job Description
Service Delivery Lead (WFH) at TASQ
Looking for a Service Delivery Hub Lead to work on a remote setup.
Responsibilities:
- Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration.
- Share ongoing updates, challenges, and requirements to and from relevant stakeholders.
- Act as the SPOC for hub-related questions and collaborate with other Hub Leads or Stakeholders.
- Monitor and manage day-to-day hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs), Quality, CSAT/NSAT, and others.
- Ensure strict adherence to processes and quality standards within the hub.
- Foster a positive and collaborative work environment, promoting teamwork and knowledge-sharing among team members.
- Provide effective leadership, guidance, and suppor...