Job Description
Key Responsibilities
- Manage the end-to-end delivery of broadband, Ethernet, and connectivity orders from receipt through to successful customer handover.
- Process and coordinate service orders with telecommunications suppliers and carriers.
- Track order progress and ensure timely completion of installations, upgrades, and service activations.
- Provide regular updates to customers regarding order status, milestones, and expected delivery timelines.
- Liaise with suppliers, internal teams, and customers to resolve order-related issues and maintain service quality.
- Maintain accurate records of orders, communications, and service delivery activities within company systems.
- Monitor delivery performance and ensure all orders are processed in accordance with agreed service levels.
- Support the wider Service Delivery team with administrative and operational tasks as required.