Job Description
Must-Have Requirements . . . . . . . . .
- Extensive IT Service Delivery experience, with strong focus on EUC / Field Services
- Proven experience as a Service Delivery Manager or equivalent role in ASPAC region
- Strong customer relationship management experience with enterprise clients
- Hands-on experience managing multi-country teams in a matrix environment
- Solid understanding of ITIL / Service Management frameworks
- Demonstrated experience in vendor management and governance
- Strong skills in reporting, documentation, and executive communication
- Ability to drive transformations and continuous improvement initiatives
- Excellent stakeholder management, escalation handling, and problem-solving skills
Good-to-Have Requirements . . . . . . .
- Experience supporting pharmaceutical or life sciences clients across manufacturing, labs, and corporate sites Exposure t...