Job Description
Role Purpose
The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of End User Computing (EUC) Field Services across the ASPAC region for a global pharmaceutical client. The role focuses on customer relationship management, people leadership, service management, transformation initiatives, vendor governance, and operational excellence, while ensuring compliance with pharma regulatory requirements and business continuity standards.
Key Responsibilities
Customer Relationship Management
Act as the primary regional point of contact for the client across ASPAC for EUC Field Services.
Build and maintain strong, trusted relationships with client stakeholders, site leaders, and global IT teams.
Lead service reviews, governance meetings, and operational discussions, ensuring alignment with SLAs and KPIs.
Proactively manage escalations, risks, and client expectations in a regulated pharma environment.