Service Delivery Manager

The Service Delivery Manager (SDM) is responsible for leading, managing, and enhancing Workplace & End-User Computing (EUC) service delivery operations across Singapore and Malaysia. This role ensures service excellence, operational efficiency, and customer satisfaction for all Workplace-related services under Acclivis and Pacific Internet. The SDM acts as the primary operational anchor across both countries, overseeing day-to-day delivery, driving continuous improvement, coordinating teams, and ensuring alignment with ITIL, organisational standards, and customer SLAs. The role requires strong leadership, stakeholder management, and deep technical understanding of Workplace, EUC, and IT support operations. 1. Service Delivery Ownership & Governance Oversee end-to-end service delivery for Workplace/EUC across Singapore and Malaysia.
Ensure consistent delivery of services in alignment with contractual SLAs, KPIs, and operational standards.
Monitor service performance metrics, ident...