Job Description
About the job.
National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of highway maintenance and repair works across the South West Region. Using your highways skills and knowledge you will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.
This role will be based out of our Exeter office or depots across Devon and Cornwall.
Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.
- Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
- Proactively tra...