Service Delivery Manager — ITIL/Managed Services (Malta Relocation)

Black Pen Recruitment is seeking a Service Delivery Manager to relocate to Malta. The ideal candidate will have a minimum of 7 years' experience in service delivery management within an IT Support/Managed Services environment. Responsibilities include managing customer service contracts, ensuring contract renewals, and working across ITIL processes to deliver excellent customer service. Candidates should possess strong communication and problem-solving skills. A relocation package and VISA support are included.
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